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Terms & Conditions

Terms & Conditions for Smooth Bingo

Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms & Conditions ("Agreement"). If you do not accept these terms, please do not use our site.

Eligibility Requirements

To use our services, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction)
  • Not be a resident of any country or territory to which we are prohibited from offering our services
  • Agree to provide true and accurate information when registering for an account

Minimum Age Requirements

To access certain features and participate in some promotions, you must meet specific age requirements. We reserve the right to request proof of age at any time.

Geographic Restrictions

We offer our services only to users located in countries where online gaming is permitted by law. By using our site, you confirm that:

  • You are a resident of an approved country
  • Your access and participation comply with local laws and regulations

Account Registration Rules

To create an account, you must provide accurate information and comply with our registration requirements.

  • One-account-per-user policy: Each user is limited to one account. We reserve the right to close multiple accounts associated with a single individual or household.
  • Identity verification: We may request proof of identity (e.g., ID documents) at any time to verify your age, address, and other personal details.

Account Accuracy Obligations

You must maintain accurate information in your account profile. Failure to do so may result in the suspension or closure of your account.

Account Security Responsibilities

  • Login credentials: You are responsible for maintaining secure login credentials (e.g., username/password) to access your account.
  • Password protection: Keep your password confidential and avoid sharing it with others.

Restricted Behaviour and Prohibited Activities

You must not engage in any behavior that is:

  • Inconsistent with these Terms & Conditions
  • Unlawful or prohibited by local laws and regulations
  • Abusive, harassing, threatening, or obscene

Examples of restricted behavior include:

  • Multi-accounting (creating multiple accounts for the same user)
  • Bonus abuse (exploiting bonus promotions in a way that undermines fair play)

Bonus and Promotion Rules

We reserve the right to modify or cancel any promotion at any time. To participate in bonuses and promotions, you must comply with our terms and conditions.

  • Wagering requirements: Wager your winnings on eligible games as specified by us.
  • Promotion restrictions: Some promotions may be restricted to specific countries, game types, or user categories.

Responsible Gambling Expectations

We encourage responsible gaming practices. You acknowledge that:

  • Online gambling can lead to addiction and financial difficulties
  • We offer resources (e.g., self-exclusion tools) to support problem gamblers

You must not attempt to exploit our system for unfair advantages or manipulate gameplay in any way.

Technical Interruptions or Voided Gameplay

We cannot guarantee uninterrupted access to our site. If we experience technical issues, you may lose access to your account or game progress. We will strive to resolve the issue as soon as possible but are not liable for losses incurred during downtime.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts that:

  • Violate these Terms & Conditions
  • Engage in suspicious behavior (e.g., multi-accounting, bonus abuse)
  • Fail to comply with our verification requirements

If we close your account due to a policy breach, you may lose access to funds and promotions.

Game Fairness and RNG Systems

We utilize Random Number Generator ("RNG") systems to ensure game fairness. These RNGs are regularly audited and tested for compliance with international gaming standards.

Intellectual Property and Platform Ownership

All content on our site is the property of Smooth Bingo or its affiliates. You may not reproduce, distribute, or modify any materials without permission from us.

Limitation of Liability

We cannot guarantee that:

  • Our services will be uninterrupted or error-free
  • We will always provide a specific level of performance

In no event shall we be liable for losses exceeding the amount deposited by you into your account.

Modification of Terms

These terms may change at any time without prior notice. It is your responsibility to review these conditions regularly and comply with new requirements.

Contact or Support Guidance

If you need assistance, contact our support team via live chat (available 24/7), email, or phone number listed on the site.

We strive to provide a secure, enjoyable experience for all users. If you have any questions about our Terms & Conditions, do not hesitate to reach out.

Smooth Bingo reserves all rights under these Terms & Conditions and in accordance with applicable law.